If you are new to “Have A Nice Stay” Travel, welcome and thanks for getting this far with your interest in our services and products. If you like what you see, give us a call or email the office, we will soon get back to you with all you need to know. What you will not get is any ‘Hard Selling’ from staff on commission, who do not know their port from starboard, all of our team are here to help, no matter who you speak to. You are also totally and financially protected under OUR ATOL # 3273, with all of our exclusive special offers, it is always worth checking who you are covered by, in case they cease trading (go bust,) and a lot have in the past few years.
OUR BOOKING CONDITIONS
WE STRONGLY RECOMMEND THAT YOU HAVE SUFFICIENT TRAVEL INSURANCE OFFERING TOTAL COVER AND PEACE OF MIND FOR YOUR DESTINATION AND TYPE OF HOLIDAY.
BOOKING CONDITIONS
PLEASE NOTE We strongly advise that you read these conditions . These conditions only apply to individual bookings and NOT our group
departures, which will have different conditions and cancellation charges.
- These conditions apply to all holidays, breaks and travel created by “Have A Nice Stay” Travel Ltd and all contracts made are in respect of the travel period 01 Jan 2020 – 31
December 2022 inclusive, and are made on our sole responsibility and do not govern your rights and duties with any other person whose services may be used on any holiday.
- The person who makes the booking is responsible to us for all payments in respect of the booking. Your reservation will be made definite upon payment of the stated
deposit. You must sign and return a completed booking form enclosing the appropriate non-refundable deposit per person as shown on the booking form. The balance of
payment due must be received no later than 12 weeks before departure; you will not receive a final invoice. In the case of bookings made less than twelve weeks before the date of departure, full payment must accompany the completed booking form. If payment is not received by the due date, “Have A Nice Stay” Travel Ltd reserves the right to cancel the booking and apply charges set out in our cancellation conditions.
- We are a travel and holiday organiser only. We do not control or operate any airline, shipping company, hotel, coach company, transport or any other facility or service mentioned in our brochures, website and flyers, we therefore contract with you as the agent for the supplier of such facilities and services. When you travel with a carrier the conditions of carriage of that carrier will apply to you.
- The times of flight departures are provided to us by airlines. Airlines themselves are subject to air traffic control, weather, the need for constant maintenance and the ability
for passengers to check-in on time. That is why there can be no guarantee that flights will depart on the times shown. The departure times given by us to you are, in effect,
estimates only and there may well be some delay. We must also make it clear that any such delay is not a matter for which we have any liability to you.
- FORCE MAJEURE. Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office advice, adverse weather conditions, technical problems to aircraft, closure or congestion of airport or ports, cancellation or changes of schedules by airlines, and all similar events beyond our control. We cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control. Any costs incurred for any reason caused by Force Majeure will be paid by you, the customer. We will, of course, do our utmost to keep any such costs to an absolute minimum.
- You must not while on any aeroplane behave in such a way which causes distress or annoyance to others or create the risk of danger or damage to property. If you do, you
are liable to be prevented from travelling at the discretion of the captain and may be subject to arrest. Should that happen, we have no liability to you and it will be up to you to
make your own travel arrangements. In particular, we will not give you a refund of any portion of the cost of your holiday.
While abroad, you must not behave in a way which gives offence to others or causes injury. Should you do so you may be evicted from your hotel or villa, at the discretion of
the hotel manager/representative. We will have no liability to you and we will not give you a refund of any portion of your holiday. Further, if we incur expense as a result of
your behaviour, you will be obliged to compensate us for that expense.
- If, after our booking form has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do
our utmost to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking. You will be asked to pay an administration charge per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure dates that changes are made and you should contact us as soon as possible. Please note that certain travel arrangements cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge. Name changes on Airline reservations are not permitted. If airline tickets have been issued, any changes made to a booking will mean you having to pay for the cancelled ticket and purchasing a new ticket at full cost.
- All passports, visa, APIS/ESTA, travel insurance and health certificate requirements are your responsibility and Have A Nice Stay Travel accept no responsibility for any delay or expense incurred through any irregularity in your documents. In the event we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you. Please note if you have a criminal record you may require a Visa, please check with the relevant Embassy. It is your duty to research your destination in respect of local customs, religious rulings and public holidays.
- Security of personal items and money. Regrettably, we are not in an ‘ideal world’ and it is important that you protect your money, travellers cheques, credit cards, and
valuable belongings throughout your holiday- wherever you are. Most hotels provide security boxes that are well worth the small charge levied by the hotel. Those using
travellers cheques should always keep the cheques separate from the check-list copy.
- As far as special requests are concerned, we will do our very best to comply such as adjoining rooms, etc. (this can incur a locally paid supplement charge). No guarantee
can be given for such request as they do not form any part of the contract between us. Check in/check-out information. The standard international practice is to let rooms from
1400 to 12 noon the following day, however times mary vary.
- You may cancel your holiday, but depending on when you do so, there will be financial consequences for you. This is because we incur expenses and losses when you
cancel and we therefore do impose cancellation charges to cover our estimate of the expense and the loss. Cancellations must be in writing by mail or fax (not email), and that written notice must be signed by the person who signed the booking form. Also, cancellation does not become effective until we receive your written notification. We then calculate the number of days before the booked departure date and assess cancellation charges accordingly.
Below you will find a table of charges which we will impose depending upon the length of time between cancellation and intended departure.
Period Before Departure Cancellation Charges
More than 95 days Deposit only
30-95 days 70% of holiday cost
30 days or less 100% of holiday cost
If any of our suppliers operate different cancellation periods than our conditions, you will be advised at time of booking. GROUP departures final payment is 14 weeks prior to departure.
Above cancellation conditions will not apply to any special airline fares, which are strictly non-changeable, non-refundable.
12 We reserve the right to change your hotel if circumstances require and we will change your accommodation to a similar or higher standard. If this is not acceptable you have the right to cancel this portion of your holiday without penalty.
13 Failure to check-in for your flight at the recommended time could result in you being denied boarding by the airline.
- LIABILITY. We cannot accept liability for the acts or omissions of our principles over whom we have no control (such as rental management companies and property
owners), or whom we act in capacity as agents. The property owners have stated in their agreement to us that they cannot accept liability whatsoever for any injury sustained by guests or any other visitor to their home or swimming pool, or any loss or damage however caused to any property brought onto the premises. All information concerning the
properties is checked to ensure the accuracy of descriptions, however, we are not always able to control all the components of the facility and it is possible that an advertised
facility may be withdrawn or changed due to circumstances beyond our control and for which we cannot accept any liability.
